Privacy Policy

1. Scope and Identity

This website is operated by Mobile Aesthetics MD. References to “Mobile Aesthetics MD,” “we,” “us” and “our” mean Mobile Aesthetics MD and the personnel and service providers acting on its behalf, as applicable.

This policy applies to information collected through mobileaestheticsmd.com, our online contact and appointment-request forms, eligible online purchases, email and text communications, and other digital interactions that link to this policy.

Our physical location is 757 Franklin Gateway SE, Marietta, Georgia 30067. We serve Metro Atlanta and may provide eligible telehealth services to patients physically located in Georgia, subject to provider licensure, clinical appropriateness and applicable law.

2. Information We Collect

Information you provide directly

Depending on how you interact with us, you may provide:

• Name, email address, telephone number and other contact information
• Service interests and appointment preferences
• Communications and general administrative questions
• Billing, shipping and transaction information for eligible purchases
• Account information if you create an online account
• Consent and communication preferences
• Other information you voluntarily provide

Appointment and healthcare information

If you become a patient or complete a clinical intake process, we or authorized healthcare service providers may collect information related to your identity, medical history, medications, allergies, symptoms, treatment, prescriptions, laboratory testing, payment for care and other healthcare information.

Information collected automatically

When you use the website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser, device and operating-system information
• Pages viewed, links selected and referring website
• Date, time and approximate location derived from an IP address
• Cookie identifiers and website interaction information
• Security, fraud-prevention and diagnostic information

Payment information

Eligible online payments may be processed by third-party payment processors. We may receive transaction details, such as the amount, status and purchased item, but we do not necessarily receive or retain complete payment-card numbers. Payment processors handle information according to their own terms and privacy policies.

3. How We Use Information

We may use information for the following purposes:

• Responding to inquiries and appointment requests
• Confirming, administering and supporting appointments
• Providing eligible healthcare, aesthetic and wellness services
• Communicating administrative, scheduling and service information
• Processing eligible purchases, payments, shipping and refunds
• Maintaining accounts and transaction records
• Providing customer support
• Operating, maintaining and improving the website
• Understanding general website performance and usage
• Protecting against spam, fraud, misuse and security threats
• Complying with legal, licensing, regulatory and professional obligations
• Enforcing our policies, agreements and legal rights
• Sending marketing communications when permitted and subject to your choices

We will not use protected health information for marketing in a manner prohibited by applicable healthcare privacy law.

4. Health Information and HIPAA

Some information created, received, maintained or transmitted in connection with healthcare services may constitute protected health information under the Health Insurance Portability and Accountability Act and related laws when those laws apply.

Protected health information is handled according to applicable healthcare privacy and security requirements and any separate Notice of Privacy Practices provided to patients. This website Privacy Policy is not a substitute for a Notice of Privacy Practices.

Information submitted only for general website use may not always constitute protected health information. Whether information is protected depends on the circumstances, the nature of the information, how it is collected and the legal status of the entity receiving it.

If there is a conflict between this website Privacy Policy and an applicable Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices controls for that protected health information.

5. Cookies, Analytics and Similar Technologies

We may use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, maintain security, understand website performance and measure general usage.

These technologies may collect device information, browser information, IP address, pages viewed, referring URLs, approximate location and interactions with website features. Some cookies are necessary for website functionality, while others may support analytics, preferences or advertising where permitted.

You may control certain cookies through your browser settings and any cookie-management tools made available on the website. Blocking cookies may cause certain website features to function incorrectly.

6. How Information May Be Disclosed

We may disclose information only as reasonably necessary for the purposes described in this policy, including to:

• Healthcare professionals and authorized workforce members involved in appropriate care or practice operations
• Scheduling, telehealth, electronic-record and patient-communication providers
• Appropriately licensed pharmacies, laboratories and other healthcare service providers when applicable
• Website hosting, security, email, form-processing and technical-support providers
• Payment processors, order-fulfillment and shipping providers for eligible transactions
• Professional advisers, including attorneys, accountants, auditors and compliance consultants
• Government agencies, regulators, courts or law-enforcement authorities when required or permitted by law
• Parties involved in a merger, financing, acquisition, reorganization or transfer of business assets, subject to applicable restrictions
• Other parties at your direction or with your authorization

Where required, vendors that create, receive, maintain or transmit protected health information on our behalf must enter into appropriate business associate agreements and safeguard that information.

Sale of personal information

We do not sell protected health information. We do not sell personal information for monetary payment. Certain analytics or advertising technologies may be treated as a “sale,” “sharing” or targeted advertising under some state privacy laws even when no money is exchanged. Where applicable, we will provide legally required notices and choices.

7. Email and Text Communications

If you provide an email address or telephone number, we may use it to respond to your request and send scheduling, administrative or service-related communications.

If you consent to receive text messages, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out of nonessential text messages and HELP for assistance. Opting out of marketing messages does not prevent communications that are necessary to administer an existing appointment, transaction or legally required notice.

Consent to receive marketing text messages is not a condition of purchasing goods or healthcare services. We do not sell or transfer text-message opt-in information to third parties for their own marketing purposes.

Standard email and text messaging may not be secure. Do not send sensitive health information through ordinary email or text unless specifically instructed through an approved communication process.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and clinical records, resolve disputes, enforce agreements and satisfy legal, licensing, tax, accounting and regulatory requirements.

Retention periods may differ depending on the nature of the information, the service involved and applicable law. Information may remain in secure backups for a limited period after deletion from active systems.

9. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. Safeguards may include access controls, secure hosting, encryption where appropriate, vendor oversight, authentication and workforce policies.

No website, email system, transmission method or electronic storage system can be guaranteed to be completely secure. You are responsible for using reasonable precautions when communicating online and protecting your account credentials.

10. Your Rights and Choices

Depending on applicable law and the type of information involved, you may have the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information, subject to legal exceptions
• Withdraw certain consents where withdrawal is legally available
• Opt out of marketing emails by using the unsubscribe link
• Opt out of nonessential text messages by replying STOP
• Manage cookies through browser or website settings
• Request information about certain disclosures or data practices

We may need to verify your identity before processing a request. We may deny or limit a request when permitted or required by law, including when information must be retained as part of a healthcare, transaction, tax, legal or regulatory record.

Rights regarding protected health information are described in the applicable Notice of Privacy Practices provided to patients.

11. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the general website. If we learn that information was collected from a child inappropriately, we will take reasonable steps to delete it.

A parent or legal guardian should contact us regarding any permitted service involving a minor. Eligibility for any service is determined according to clinical judgment, consent requirements and applicable law.

12. Third-Party Websites and Services

The website may link to third-party websites, maps, social-media platforms, payment services, pharmacies, laboratories, scheduling systems, telehealth platforms or other services. Their privacy and security practices are governed by their own policies, except where they act on our behalf under an applicable agreement.

We are not responsible for the independent privacy practices of third-party websites or services. Review their privacy policies before submitting information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, technology, vendors, legal obligations or privacy practices. The updated policy will be posted on this page with a revised effective date.

Material changes may also be communicated through another appropriate method when required by law.