Deposit and Cancellation Policy

Scheduling Deposit

A $100 scheduling deposit is required for initial consultation and treatment appointments unless Mobile Aesthetics MD states otherwise during booking.

• The deposit reserves the selected appointment time.
• The deposit will be applied toward eligible charges associated with the scheduled appointment.
• Payment-card information may be handled by a third-party payment processor in accordance with its security and privacy practices.
• The deposit is not payment for, or a guarantee of, any particular treatment or prescription.

Cancellations and Rescheduling

Please cancel or reschedule at least 72 hours before the scheduled appointment start time. The 72-hour period includes weekends and holidays.

When timely notice is received, the scheduling deposit may be transferred to a rescheduled appointment or refunded to the original payment method upon request.

Late Cancellations and No-Shows

A cancellation or rescheduling request received less than 72 hours before the appointment is considered a late cancellation. A patient who does not arrive or contact us is considered a no-show.

The $100 scheduling deposit may be forfeited following a late cancellation or no-show. A new deposit may be required before another appointment can be scheduled.

Follow-Up and Treatment-Series Appointments

Certain follow-up appointments or appointments included in a prepaid treatment series may not require a separate scheduling deposit.

If one of these appointments is canceled with less than 72 hours’ notice or missed without notice, a $100 late-cancellation or no-show fee may be charged before additional appointments are scheduled.

Appointment Confirmation

We may send confirmation or reminder messages as a courtesy. Patients remain responsible for remembering their appointment even if a reminder is not received.

An appointment that remains unconfirmed after reasonable contact attempts may be released. When an unconfirmed appointment is released within the 72-hour cancellation period, the late- cancellation terms may apply.

Please make sure your contact information is current and respond promptly to confirmation requests.

Late Arrivals

Please arrive on time and allow sufficient time for parking, check-in and any required paperwork. We provide a 10-minute grace period.

Arriving late may require us to shorten or reschedule the appointment to protect patient safety and avoid delaying other patients. If the remaining time is insufficient to provide the service safely and appropriately, the appointment may be treated as a late cancellation and the deposit may be forfeited.

Clinical Eligibility

Treatment decisions are made only after an appropriate clinical evaluation. A provider may decline, postpone or modify a requested service when it is not medically appropriate.

If a consultation or evaluation has already been completed, the deposit may be applied toward the applicable consultation charge. Any remaining balance will be handled in accordance with the services actually provided and applicable law.

Practice-Initiated Changes

Occasionally, Mobile Aesthetics MD may need to cancel or reschedule an appointment because of provider availability, weather, equipment concerns or another circumstance outside the patient’s control.

In that situation, the deposit may be transferred to a new appointment or refunded. A practice-initiated cancellation will not result in a late-cancellation fee.

Medications, Laboratory Services and Special Orders

Charges for consultations, laboratory testing, prescription medications, compounded preparations, customized products and specially ordered supplies are separate from the scheduling deposit unless expressly stated otherwise.

Once a medication, laboratory service or customized item has been ordered, processed, dispensed or shipped, related charges may be nonrefundable except where required by law or where a product is defective.

Emergencies and Exceptional Circumstances

We understand that emergencies occur. Requests for an exception may be reviewed individually. Supporting documentation may be requested, and an exception is not guaranteed.

Refund Processing

When a refund is approved, it will normally be returned to the original payment method. The time required for the credit to appear depends on the payment processor and the patient’s financial institution.

Policy Acceptance

By booking an appointment, submitting a deposit or maintaining an appointment on our schedule, you acknowledge that you have reviewed and agree to this policy.

Mobile Aesthetics MD may update this policy from time to time. Unless otherwise required by law, the version provided during booking or displayed when the appointment is scheduled will apply.